FREE ONLINE MEDICAL CONSULTATION
Connect with a specialist physician and receive personalized guidance for your compounded treatment. Professional, simple and safe care from the comfort of your home.
FREE ONLINE MEDICAL CONSULTATION
Connect with a specialist physician and receive personalized guidance for your compounded treatment. Professional, simple and safe care from the comfort of your home.
Medical care, with or without a prescription.
We have two ways to help you, depending on where you are.
I already have a prescription
Send us your prescription via WhatsApp and we will help you fill your compounded medication.
- Prescription review
- Fast quote
- Follow-up via WhatsApp
I don't have a prescription yet
Book your video consultation, receive a real assessment and, if appropriate, your compounded prescription.
- Real medical assessment
- Personalized plan for your case
- Prescription when the physician indicates it
HOW DOES IT WORK?
Four simple steps to get your medical consultation and digital prescription.
Select a time slot
Choose an available day and time within the doctor's scheduled hours.
Complete your profile
Provide your details and the reason for your consultation.
Connect
You'll receive a video call link 15 minutes before your appointment.
Receive your prescription
Digital prescription the same day so you can continue with your order.
DESIGNED TO BE EASY AND RELIABLE
Online medical care, professional follow-up and personalized compounded treatments, with a clear, secure process designed for your convenience.
Certified physicians
Wherever you are
Video consultation
You choose the time
Formula tailored to you
Safe and confidential
Everything you need to know
Frequently asked questions about the Farmacias Magistrales telemedicine service.
Is the consultation really free?
Yes, the teleconsultation is free of charge for Farmacias Magistrales patients who need medical guidance for a compounded medication.
Can I fill my medication if I already have a prescription?
Yes. If you already have a prescription, you can send it via WhatsApp and our team will guide you through the process to continue your order.
What if I don't have a prescription?
You can schedule a teleconsultation to receive a medical assessment. If the doctor considers it appropriate, they may issue a digital prescription for your treatment.
Does the teleconsultation guarantee a prescription?
No. Issuing a prescription depends solely on the physician's judgment, the patient's assessment and the information provided during the consultation.
What do I need for my consultation?
All you need is a phone or computer with a camera and microphone, an internet connection and the video call link you'll receive via WhatsApp or email. You don't need to download any special app.
Should I choose a product or treatment before booking?
Yes, we recommend selecting the product or treatment you're interested in so the doctor can better guide the assessment.
What are the available hours?
Teleconsultations are available Monday through Saturday, from 7:00 to 11:00 a.m. and from 9:00 to 11:00 p.m., Mexico City time.
Can I book for the same day?
No. Teleconsultations must be booked at least one day in advance.
How soon will I receive my prescription?
If applicable, the doctor may issue the prescription during or at the end of the consultation. You'll receive it that same day by email, WhatsApp or your preferred contact method.
Can I cancel or reschedule?
Yes. You can request to cancel or reschedule your consultation in advance via WhatsApp or by replying to your confirmation email.