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Privacy Policy

Privacy Policy

Last updated: May 20, 2026

Farmacias Magistrales, S.A. de C.V., with RFC (Mexican Tax ID) FMA1204194R5, trade name Farmacias Magistrales, with a public address at La Loma 45B, Interior A and E, Santa Úrsula Xitla, Tlalpan, C.P. 14420, Ciudad de México, CDMX, is responsible for processing the personal data you provide through this website, forms, purchasing processes, invoicing, customer service, digital media or any other contact channel related to our products and services.

This Privacy Policy describes how we collect, use, store, protect and, where applicable, share your personal information when you visit our website, make a purchase, request information, contact us or use our digital services.

Our website runs on WordPress and WooCommerce, hosted by a hosting provider contracted by Farmacias Magistrales, and is used to display products, receive orders, manage purchases, receive medical prescriptions and manage the e-commerce experience.

1. Personal data we may collect

We may collect the following personal data, depending on how you interact with our website or services:

  • Full name.
  • Phone number.
  • Email address.
  • Shipping address.
  • Billing address.
  • Tax information.
  • RFC (Mexican Tax ID).
  • Legal or registered business name.
  • Tax regime.
  • Tax postal code.
  • CFDI use.
  • Purchase history.
  • Order information.
  • Information related to payments and payment confirmation.
  • Contact information provided in forms, messages or requests.
  • Information related to reports, clarifications, returns or customer service.
  • IP address, browser type, operating system, approximate geolocation, cookies and browsing data within the website.

Farmacias Magistrales does not directly store full bank card data. Payment processing is carried out through secure third-party platforms, such as Stripe and Mercado Pago, in accordance with their own terms, policies and security measures.

2. Sensitive personal data

Due to the nature of our products and services, in some cases we may request or receive sensitive health-related personal data, such as:

  • Medical prescriptions.
  • Professional instructions.
  • Information necessary for the preparation, verification or dispensing of certain products.
  • Data related to treatments, conditions, or compounded or officinal formulas, when necessary to fulfill a specific request.

This data will be handled with special confidentiality and solely for purposes related to the handling, verification, preparation, sale, delivery or follow-up of the products and services requested by the customer.

By providing this type of information, you acknowledge and agree that Farmacias Magistrales may process such sensitive data solely for the purposes necessary given the health-related nature of the requested service.

3. Purposes of processing personal data

Your personal data may be used for the following primary purposes:

  • Processing purchases and orders.
  • Confirming payments.
  • Preparing requested products.
  • Managing shipments through courier services.
  • Issuing invoices.
  • Providing customer service.
  • Following up on requests, clarifications, reports or claims.
  • Verifying information necessary for the proper delivery or dispensing of products.
  • Complying with tax, commercial, health, administrative and legal obligations.
  • Responding to requests from competent authorities.
  • Maintaining communication related to your order, purchase or request.

Additionally, your data may be used for secondary purposes, such as:

  • Sending promotions, news or commercial information.
  • Satisfaction surveys.
  • Improving our products, services and shopping experience.
  • Personalizing content, recommendations or commercial communications.

You may request at any time that your data not be used for secondary purposes through the official contact channel that Farmacias Magistrales publishes on this website.

4. Website platform and technology tools

Our website runs on WordPress and WooCommerce, hosted on servers of a hosting provider contracted by Farmacias Magistrales. These tools are used to display products, receive orders and prescriptions, manage purchases and manage the e-commerce experience.

We also use third-party tools such as payment processors, shipping carriers, HubSpot (to schedule teleconsultations) and WhatsApp (for customer service).

These tools may access or process the personal data needed to operate the store, such as:

  • Name.
  • Email address.
  • Phone number.
  • Physical address.
  • IP address.
  • Browser and operating system.
  • Approximate geolocation.
  • Information related to orders, payments, cart and shopping activity.

These providers may process this information to enable the store to function, manage orders, process transactions, improve security and prevent fraud, in accordance with their own privacy policies.

Farmacias Magistrales uses these tools solely for purposes related to store operations, customer service, sales, orders and compliance with legal, tax or health obligations.

5. Payments

Payments made on this website may be processed through Stripe or Mercado Pago.

When you make a purchase, your payment data will be processed by those platforms in accordance with their own privacy policies, terms and security measures. Farmacias Magistrales only receives the information necessary to confirm payment and process the order.

6. Shipping and logistics

To manage order delivery, we may share strictly necessary data with logistics and courier services.

Shipments are currently managed through Skydropx, mainly via DHL and Estafeta.

The data that may be shared for this purpose includes:

  • Recipient's name.
  • Delivery address.
  • Phone number.
  • Email address.
  • Delivery references.
  • Information necessary to generate the shipping label.

7. Invoicing

To issue invoices, we may request and process tax data such as:

  • RFC (Mexican Tax ID).
  • Legal or registered business name.
  • Tax regime.
  • Tax postal code.
  • CFDI use.
  • Email address.
  • Purchase-related data.

This data will be used solely to comply with tax and administrative obligations.

8. Transfers of personal data

Farmacias Magistrales may share your personal data only when necessary to fulfill the purposes described in this Privacy Policy.

Your data may be shared with:

  • Our hosting provider and the website's technology platforms (WordPress and WooCommerce).
  • Mercado Pago and any other payment processors we enable, for payment processing.
  • Skydropx, DHL and Estafeta, for shipping management.
  • Technology providers necessary to operate the website.
  • Administrative, tax or accounting providers.
  • Competent authorities, when there is a legal, tax, health or administrative obligation.

Farmacias Magistrales does not sell, rent or trade its customers' personal data.

9. Cookies and similar technologies

This website may use cookies, pixels, tags, analytics tools and similar technologies to:

  • Remember browsing preferences.
  • Keep products in the cart.
  • Improve website performance.
  • Analyze traffic and browsing behavior.
  • Prevent fraud.
  • Personalize the user experience.
  • Display advertising or communications related to our products.

You can set your browser to reject or delete cookies. However, some website features may not work properly if cookies are disabled.

10. Information security

Farmacias Magistrales implements reasonable administrative, technical and organizational measures to protect personal data against damage, loss, alteration, destruction, unauthorized access or misuse.

However, no system for transmitting or storing information over the internet can guarantee absolute security. Therefore, we recommend not sending sensitive information through unsecured or unauthorized channels.

11. Retention of personal data

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, as well as to meet legal, tax, health, administrative or accounting obligations, or for defense in the event of claims.

Data related to invoicing, purchases, tax compliance or health documentation may be retained for the periods required by applicable law.

12. ARCO Rights

You have the right to access, rectify, cancel or oppose the processing of your personal data, known as ARCO Rights.

You may also revoke your consent to the processing of your personal data or request that we limit its use or disclosure, where appropriate under applicable law.

To exercise these rights, you must submit a request through the official contact channel that Farmacias Magistrales publishes on this website.

The request must include:

  • Full name of the data subject.
  • Contact method for receiving a response.
  • A clear description of the right you wish to exercise.
  • Documents proving your identity or legal representation.
  • The specific data regarding which you wish to exercise the corresponding right.

Farmacias Magistrales will respond to the request within the time frames and under the conditions established by applicable Mexican law.

13. Revocation of consent and limitation of use

You may revoke the consent granted for the processing of your personal data or request that it not be used for secondary purposes, such as advertising, promotions or commercial communications.

To do so, you must submit your request through the official contact channel that Farmacias Magistrales publishes on this website.

Revocation of consent will not have retroactive effect and may be limited when there is a legal, tax, health, contractual or administrative obligation that requires the information to be retained or processed.

14. Minors

This website is not intended for minors.

Farmacias Magistrales does not knowingly collect personal data from minors without authorization from their parents or legal guardians. If it is found that a minor's data has been provided without the corresponding authorization, the parent or guardian may request deletion of such data through the official contact channel indicated on this website.

15. Links to third-party websites

Our website may contain links to third-party pages, platforms or services. Farmacias Magistrales does not control and is not responsible for the privacy practices, content, security or operation of such websites.

We recommend reviewing the privacy policies of any external website before providing personal data.

16. International transfers

When using our hosting provider, payment platforms, technology tools or digital services, your personal data may be processed or stored on servers located outside Mexico.

In these cases, Farmacias Magistrales will seek to ensure that data processing is carried out with reasonable security and protection measures, and in accordance with the privacy policies and terms of the corresponding providers.

17. Changes to this Privacy Policy

Farmacias Magistrales may modify or update this Privacy Policy at any time to reflect legal, operational, technological, commercial or regulatory changes.

Any modification will be published on this website, indicating the date of the last update. Continued use of the website after a modification is published implies acknowledgment of the updated version.

18. Contact

For any questions regarding this Privacy Policy, the processing of your personal data or the exercise of your ARCO Rights, you can contact us through the official channels published on this website.

Farmacias Magistrales, S.A. de C.V.
RFC (Tax ID): FMA1204194R5
Address: La Loma 45B, Interior A and E, Santa Úrsula Xitla, Tlalpan, C.P. 14420, Ciudad de México, CDMX
Business hours: Monday to Friday, 8:30 a.m. to 6:30 p.m.