Legal

At Farmacias Magistrales, the privacy and protection of the personal data of our customers, users, suppliers and visitors is a priority. We are therefore committed to handling your information responsibly, confidentially and in accordance with the applicable personal data protection laws in Mexico.

The purpose of this Privacy Notice is to inform you how we collect, use, store, protect and, where applicable, share the information you provide to us when using our website, digital channels or contact channels, or when purchasing our products and services.

1. Data controller

Farmacias Magistrales is responsible for the use and protection of the personal data it collects through its various customer service, sales and communication channels.

For any matter related to data privacy, you may contact us through the official channels published on our website.

2. Personal data we may collect

Depending on your relationship with us, we may request and process the following personal data:

Identification data

• Full name
  
• Date of birth (when applicable)
  
• Sex (when applicable)
  

Contact data

• Phone number
  
• Email
  
• Shipping or billing address
  

Tax data

• RFC (Mexican tax ID)
  
• Legal business name
  
• Tax status certificate (Constancia de situación fiscal)
  
• Data required for electronic invoicing
  

Commercial data

• Purchase history
  
• Product preferences
  
• Quote requests
  
• Payment and order information
  

Technical browsing data

• IP address
  
• Browser type
  
• Device used
  
• Cookies and similar technologies
  
• Behavior on the website
  

Sensitive data (only when applicable)

In certain cases, and only when necessary to properly provide a service or specialized formulation, we may collect health-related data, medical history or medical information provided directly by the user or by an authorized professional.

This data will be handled with strict confidentiality and under enhanced security measures.

3. Purposes of data processing

The personal data collected will be used for the following primary purposes:

• Process purchases and orders
  
• Manage payments and invoicing
  
• Coordinate shipping and deliveries
  
• Provide customer service
  
• Follow up on questions, requests or clarifications
  
• Validate prescriptions or documentation when applicable
  
• Prepare personalized products or specialized services
  
• Comply with legal and regulatory obligations
  
• Maintain communication related to your orders or services
  

Likewise, with your consent, we may use your information for secondary purposes such as:

• Sending promotions and news
  
• Satisfaction surveys
  
• Loyalty programs
  
• Personalized recommendations
  
• Digital experience improvements and business analytics
  

You may request at any time to be excluded from these secondary purposes.

4. Transfer of personal data

Farmacias Magistrales may share personal data only when necessary to provide services or when required by law, including with:

• Courier and logistics companies
  
• Payment platforms
  
• Technology providers
  
• Competent authorities
  
• Accounting, legal or regulatory advisors under confidentiality
  

Under no circumstances do we sell personal data to unauthorized third parties.

5. Use of cookies and similar technologies

Our website may use cookies, pixels and analytics tools to improve browsing, remember preferences, measure performance and offer a better user experience.

You can change your browser settings to reject cookies; however, some site features may be limited.

6. Security measures

We implement reasonable administrative, technical and physical measures to protect personal information against damage, loss, alteration, destruction, unauthorized access or misuse.

Access to personal data is limited to authorized personnel who need such information to perform their duties.

7. ARCO rights

You have the right to:

• Access your personal data
  
• Rectify inaccurate or incomplete information
  
• Request deletion of your data when legally applicable
  
• Object to the use of your data for specific purposes
  

To exercise any of these rights, you may submit your request through the official contact channels published on the website.

8. Withdrawal of consent

You may revoke the consent granted for the processing of your data at any time, provided there is no current legal obligation preventing it.

9. Changes to the Privacy Notice

Farmacias Magistrales reserves the right to modify or update this Privacy Notice at any time to address legislative changes, internal policies or operational changes.

Any update will be published in this same section of the website with its last modified date.

10. Acceptance

Use of our website, as well as the purchase of products or services, implies that you have read and understood this Privacy Notice.

Welcome to the website of Farmacias Magistrales. By accessing, browsing, registering, requesting information or making a purchase through our digital channels, you accept these Terms and Conditions, as well as the supplementary policies published on this site.

We recommend that you read this document carefully before using our services.

1. Purpose

These Terms and Conditions govern access to, browsing and use of the website, the purchase of products, the contracting of services and any commercial or informational interaction between the user and Farmacias Magistrales.

2. Use of the website

The user agrees to use this site lawfully, responsibly and in accordance with applicable law.

The following is prohibited:

• Using the site for fraudulent or unlawful purposes
  
• Altering, interfering with or breaching the site's security
  
• Impersonating others
  
• Entering false or misleading information
  
• Copying, reproducing or exploiting content without prior authorization
  
• Using automated tools that affect the portal's operation
  

Farmacias Magistrales may restrict or suspend access when it detects improper conduct.

3. Product and service information

Farmacias Magistrales strives to ensure that all published information is clear, up to date and accurate. However:

• Images are for illustrative purposes
  
• Colors, presentation or packaging may vary
  
• Availability is subject to stock
  
• Some products may require additional validation
  
• Certain formulations may be made to order
  

The published information does not replace professional medical advice.

4. Prices and availability

All prices are expressed in Mexican pesos (MXN), unless otherwise indicated.

Prices, promotions, discounts and availability may change without prior notice. Purchases are subject to payment confirmation, order validation and actual product availability.

In the event of an obvious error in price, listing or inventory, Farmacias Magistrales may cancel or correct the transaction, informing the customer in a timely manner.

5. Orders and purchase process

By making a purchase, the user declares that the information provided is truthful, complete and up to date.

Once the order is received, Farmacias Magistrales may perform validations related to:

• Payment confirmation
  
• Inventory availability
  
• Delivery details
  
• Tax information
  
• Required documentation
  
• Transaction security
  

Sending an automatic confirmation does not constitute final acceptance of the order until the corresponding validations are completed.

6. Payment methods

Payments may be processed through the methods enabled on the website or authorized channels.

Farmacias Magistrales does not directly store sensitive banking information when payment is processed by specialized third-party platforms.

Payment approval, rejection or validation depends on the corresponding financial institution or provider.

7. Invoicing

When the customer requests an invoice, they must correctly provide the required tax information within the indicated deadlines.

Farmacias Magistrales will not be responsible for errors resulting from incorrect, incomplete or late information provided by the customer.

8. Products subject to special regulation

Some products, services or formulations may require:

• Medical prescription
  
• Additional information
  
• Technical assessment
  
• Professional confirmation
  
• Additional preparation time
  

Farmacias Magistrales reserves the right to refuse a sale when applicable legal, health or safety requirements are not met.

9. Promotions and discounts

Promotions are subject to their validity period, availability, specific terms and stock.

Unless expressly stated otherwise:

• They cannot be combined
  
• They do not apply retroactively
  
• They cannot be exchanged for cash
  
• They may be limited per customer, product or period
  

10. Intellectual property

All site content, including text, images, designs, logos, trademarks, catalogs, graphics and visual elements, is the property of Farmacias Magistrales or is used with authorization.

Total or partial reproduction without prior written authorization is prohibited.

11. Limitation of liability

Farmacias Magistrales will not be responsible for:

• Temporary site interruptions
  
• Failures attributable to third parties
  
• Errors resulting from information provided by the user
  
• Misuse of products
  
• Self-diagnosis or self-medication
  
• Delays caused by courier services, force majeure or acts of God
  

The user acknowledges that any treatment or consumption should be carried out under professional judgment when appropriate.

12. Privacy and personal data

The processing of personal data is governed by the current Privacy Notice published on this website.

13. Changes

Farmacias Magistrales may update these Terms and Conditions at any time. Changes take effect upon publication on the site.

14. Governing law and jurisdiction

For the interpretation and enforcement of these Terms and Conditions, the parties submit to the applicable laws of the United Mexican States and to the jurisdiction of the corresponding competent courts.

15. Acceptance

Use of the website and making purchases constitute express acceptance of these Terms and Conditions.

At Farmacias Magistrales we work to offer products that are prepared, selected and delivered under high quality standards. Should any issue arise, we offer our customers the following warranty, exchange and return policy.

1. Scope of this policy

This policy applies to purchases made through our website, digital channels, authorized points of sale or official Farmacias Magistrales channels.

Each request will be reviewed individually according to the type of product, the reported condition and the evidence provided by the customer.

2. Cases in which a warranty claim or return may apply

A review may be requested in the following cases:

• Product damaged during shipping
  
• Error in order fulfillment
  
• Product different from the one ordered
  
• Visible manufacturing or packaging defect
  
• Incomplete order
  
• Product received in a condition unfit for use
  
• Issue attributable to the preparation, packaging or delivery process
  

Eligibility is subject to internal validation.

3. Products with special restrictions

Due to the health-related and personalized nature of certain products, some items may have special conditions or may not be eligible for return, exchange or refund, including:

• Compounded formulas made to order
  
• Personalized products
  
• Opened, used or tampered-with products
  
• Products with a compromised storage chain
  
• Items stored incorrectly by the customer
  
• Products purchased without following applicable directions for use
  

These restrictions are intended to protect the safety, quality and integrity of the products.

4. Deadline to report issues

For prompt service, we recommend reporting any issue within the first 24 to 72 hours after delivery.

After that period, eligibility will be subject to evaluation depending on the case and type of product.

5. Requirements to request a warranty claim or clarification

To review a request, the following may be required:

• Name of the purchaser
  
• Order or receipt number
  
• Clear photos of the product and packaging
  
• Detailed description of the issue
  
• Date received
  
• Updated contact information
  

In some cases, additional evidence may be requested.

6. Review process

Once the information is received:

1. The request is logged
   
2. The submitted evidence is reviewed
   
3. Eligibility is determined in accordance with this policy
   
4. The customer is informed of the resolution
   
5. If applicable, a replacement, exchange, store credit or refund is processed
   

Response times may vary depending on the complexity of the case.

7. Available solutions

Depending on the validated issue, Farmacias Magistrales may offer one of the following alternatives:

• Product replacement
  
• Exchange for the correct item
  
• Reshipment of missing items
  
• Store credit
  
• Full or partial refund
  
• Courtesy credit when applicable
  

The applicable solution will be determined on a case-by-case basis.

8. Cases that do not qualify

Requests will not be accepted when there is evidence of:

• Misuse of the product
  
• Tampering after delivery
  
• Damage caused by third parties
  
• False or inconsistent information
  
• Late report without justification
  
• Improper storage conditions
  
• Expectations that differ from the product's stated characteristics
  

9. Refunds

When a refund applies, it will be issued through the same payment method or the applicable authorized mechanism.

Processing times will depend on the corresponding bank, payment platform or financial provider.

10. Customer service

For any questions regarding warranties, exchanges or returns, our official customer service channels are available as published on the website.

11. Changes

Farmacias Magistrales may update this policy at any time. Changes take effect upon publication.

12. Acceptance

Making a purchase implies knowledge and acceptance of this policy.

At Farmacias Magistrales we operate with a focus on health responsibility, legal compliance and a commitment to quality. Our goal is to offer products and services that are developed, marketed and delivered in accordance with the applicable regulatory framework in Mexico, prioritizing customer safety, commercial transparency and good operating practices.

The purpose of this section is to provide general information about the guidelines, authorities and controls related to our activities.

1. Regulatory compliance in Mexico

Farmacias Magistrales conducts its operations in accordance with the applicable legal and regulatory provisions of the United Mexican States, including those related to:

• Consumer protection
  
• E-commerce
  
• Personal data protection
  
• Health regulation
  
• Applicable advertising rules
  
• Invoicing and tax obligations
  
• Good operating and administrative practices
  

Regulatory compliance is an essential part of our internal processes.

2. Reference authorities

Depending on the type of product, service or activity, our operations may be subject to guidelines issued by various competent authorities, including:

COFEPRIS

COFEPRIS (Federal Commission for the Protection against Sanitary Risks), the authority responsible for health regulation in Mexico.

PROFECO

PROFECO (Federal Consumer Protection Agency), the authority responsible for protecting consumer rights and overseeing business practices.

Secretaría de Salud (Ministry of Health)

The governing body for public health policy and applicable regulation.

SAT

SAT (Tax Administration Service), with respect to tax obligations and invoicing.

3. Licenses, notices and documentation

Depending on the nature of our operations and when legally required, Farmacias Magistrales may hold applicable regulatory and administrative documentation, such as:

• Operating notices
  
• Health licenses
  
• Responsible health officer
  
• Internal operating records
  
• Current tax documentation
  
• Contracts with authorized suppliers
  
• Control and traceability procedures
  

The availability and scope of each document will depend on the specific type of activity carried out.

4. Quality and good practices

We promote quality-oriented processes through internal controls focused on:

• Correct product identification
  
• Proper handling of raw materials
  
• Proper preservation and storage
  
• Cleanliness and operational order
  
• Order traceability
  
• Professional customer service
  
• Continuous process improvement
  

These principles strengthen the reliability of our services.

5. Responsible advertising and communication

The commercial and advertising information published by Farmacias Magistrales aims to remain clear, truthful and aligned with applicable regulations.

We do not promote misleading messages or absolute promises of results. Published information is for informational and commercial purposes within the corresponding legal limits.

6. Consumer protection

We maintain customer service channels to resolve questions, clarifications, order tracking and issues, seeking transparent and fair business relationships with our customers.

At all times we strive to provide sufficient information about products, purchasing processes and current policies.

7. Regulatory updates

Legal provisions may change over time. For this reason, Farmacias Magistrales reviews and updates its internal processes when necessary to remain aligned with applicable regulatory changes.

8. Scope of this section

This section is for general informational purposes and does not replace official provisions issued by competent authorities or specific documents applicable to certain products or services.

9. Changes

Farmacias Magistrales may update this section at any time to reflect operational, regulatory or institutional changes.

10. Acceptance

Use of the website and doing business with Farmacias Magistrales imply acknowledgment of this informational section.